Cancellation & Refund Policy

1. Scope

This policy applies to all services purchased from CORETECH BİLİŞİM HİZMETLERİ SANAYİ TİCARET LİMİTED ŞİRKETİ ("CoreTech") and paid by card through the CoreTech Client Portal. All CoreTech services are digital services; see our Service Delivery & Activation Policy. It forms part of the Distance Sales Agreement and the Terms of Service.

2. Cancellation

• You may cancel a service at any time by opening a ticket in the Client Portal or emailing [email protected].
• Recurring services end at the end of the paid billing period, subject to the notice period in the Terms of Service or your Order Form. No further invoices are issued after the service ends.
• Services with a committed Initial Term in an Order Form can be cancelled early only as described in that Order Form.
• An unpaid invoice can be cancelled before payment at no cost.

3. Refund Eligibility

You are entitled to a refund in the following cases:

• Service not activated: if you cancel before the paid service has been activated, or if CoreTech cannot activate it within the timeframe in the Delivery Policy, the full amount is refunded.
• Duplicate or excess payment: if an invoice is paid twice or more than the amount due, the excess is refunded in full.
• Billing error: amounts charged in error are refunded in full.
• Right of withdrawal: consumers may withdraw within 14 days as described in section 4.

Refunds are generally not available for:

• A billing period in which the service has already been activated and provided, except where required by law.
• One-time setup or onboarding fees once the onboarding work has been completed.
• Service interruptions covered by the SLA; these are compensated with service credits as set out in the Terms of Service.
• Services suspended or terminated because of a breach of the Acceptable Use rules.

4. Right of Withdrawal

Where the buyer is a consumer under Turkish Law No. 6502 on Consumer Protection, the buyer may withdraw from the contract within 14 days of its conclusion without giving a reason. Under the Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği), the right of withdrawal does not apply to services that are performed instantly in electronic form, or whose performance has started with the buyer's approval before the withdrawal period ends. By requesting immediate activation at checkout, the buyer agrees that the right of withdrawal ends when the service is activated. Business customers (B2B) do not have a statutory right of withdrawal.

5. How to Request a Refund

1. Open a Billing ticket in the Client Portal, or email [email protected] from the account's registered email address.
2. Include the invoice number, the payment date, the amount, and the reason for the request.
3. We confirm receipt within 1 business day and reply with our decision within 3 business days.

6. Refund Method and Timeframe

• Approved refunds are made to the original card used for the payment, in the same currency, through our payment provider PayTR. We do not refund to a different card, bank account, or in cash.
• We start the refund within 14 days of approval, usually within 3 business days.
• The time it takes to appear on your statement depends on your bank, typically 2–10 business days after we start it.
• For payments in installments, the bank applies the refund according to its installment rules.

7. Contact