Privacy Policy

1. Information We Collect

When you use CoreTech's services or visit our website, we may collect the following types of information:

• Contact Information: Name, email address, phone number, and company name when you fill out our contact form or register for our services.
• Technical Data: IP addresses, network prefixes (ASN), and BGP routing information necessary for providing DDoS mitigation services.
• Traffic Metadata: Flow data (NetFlow/sFlow) and packet headers processed by our scrubbing centers during mitigation events. We do not inspect or store payload content.
• Usage Data: Browser type, pages visited, and interaction data collected via standard web analytics for improving our website experience.

2. How We Use Your Information

• To provide, operate, and maintain our DDoS mitigation services
• To detect, analyze, and mitigate DDoS attacks targeting your infrastructure
• To communicate with you regarding service updates, alerts, and support
• To improve our detection algorithms and service performance
• To comply with legal obligations and enforce our terms of service

3. Data Processing & Retention

Traffic flowing through our scrubbing centers is processed in real-time for the sole purpose of separating malicious traffic from legitimate traffic. We retain traffic metadata (flow records) for a limited period necessary for attack analysis and reporting. Payload data is never stored or inspected beyond what is required for protocol-level mitigation.

4. Data Sharing

CoreTech does not sell, trade, or rent your personal data to third parties. We may share data only in the following circumstances:

• With infrastructure partners necessary for delivering mitigation services (e.g., upstream transit providers)
• When required by law, regulation, or legal process
• To protect the security and integrity of our network and services

5. Data Security

We implement industry-standard security measures to protect your data, including encrypted communications, access controls, and secure infrastructure practices. Our network operations are monitored 24/7 by our Security Operations Center (SOC).

6. Your Rights

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, please contact us at [email protected].

7. Contact

For any privacy-related inquiries, please contact: