Frequently Asked Questions

DDoS Mitigation Service, provided by CoreTech, is an advanced cybersecurity solution that safeguards your online assets from Distributed Denial of Service (DDoS) attacks. Our service efficiently detects and mitigates malicious traffic, ensuring uninterrupted online operations. Using state-of-the-art eBPF/XDP technology and AI-driven behavioral analysis, we identify and filter attack traffic in real-time while legitimate users experience zero disruption.

CoreTech employs a multi-stage mitigation approach. When an attack is detected by our AI engine, inbound traffic is automatically redirected to our our globally distributed infrastructure. At each center, malicious packets are identified and dropped using our XDP-powered filter engine, while clean legitimate traffic is returned to your network. The entire process — detection to mitigation — happens in under one second.

CoreTech is one of the world's earliest adopters of eBPF/XDP technology for DDoS mitigation — delivering packet processing speeds at the NIC level that legacy ASIC-based systems cannot match. Our patented globally-distributed firewall maintains connection state across all our global PoPs simultaneously, preventing spoofing attacks that bypass traditional stateful systems. Combined with our Layer 7 Smart Detection architecture and multi-terabit global capacity, we offer a uniquely powerful autonomous solution.

Yes, CoreTech's DDoS Mitigation Service is designed to scale for any business size. We offer flexible deployment options and service levels that match the specific needs and budgets of small businesses, while providing the same underlying technology that protects global enterprises. Our 10-day risk-free evaluation allows you to test our enterprise-grade protection directly in your infrastructure before committing.

Absolutely. With multi-terabit filtering capacity connected to multiple TIER1 providers and extensive BGP peers, CoreTech's infrastructure is engineered for the largest-scale attacks recorded to date. Our distributed architecture means no single PoP becomes a bottleneck — traffic is dynamically distributed across the global network.

CoreTech provides comprehensive multi-layer protection including: L3/4 volumetric attacks (SYN floods, UDP floods, ICMP floods, IP spoofing), DNS attacks (query floods, amplification, NXDomain/water torture), application layer attacks (HTTP floods, Slowloris, SSL exhaustion), and BGP-level attacks. Our eBPF/XDP engine can also be programmed with custom filters for specific application protocols.

We support three flexible connection methods: (1) BGP over a cross-connect Ethernet uplink for colocation and data center clients — the lowest-latency option; (2) BGP over a GRE tunnel for remote or cloud-hosted infrastructure — deployable within minutes; and (3) BGP over an Internet Exchange private session for ISPs and carriers already present at IXs. All methods deliver identical protection capabilities.

CoreTech delivers industry-leading Time to Mitigation (TTM). Our average mitigation time across all attack types — including UDP/ICMP floods, SYN floods, TCP flag abuse, HTTP GET/POST floods, DNS floods, and DNS reflection — is less than one (1) minute, with a guaranteed SLA of five (5) minutes. For networks with pre-configured firewall rules, mitigation is instant. New subnets may require a synchronization period of up to 40 minutes as rules propagate across all global scrubbing centers.

Yes. CoreTech's eBPF/XDP technology allows us to develop custom packet processing logic for specific application protocols that cannot be protected by generic filtering rules. We have deployed custom protection for gaming servers, streaming platforms (RTMP, HLS), VoIP systems, and trading platforms. Contact our team to discuss your specific application requirements.

CoreTech guarantees 100% Mitigation Efficiency — meaning all malicious traffic is filtered once the mitigation time frame has elapsed. Our average Time to Mitigation (TTM) is under one minute for all attack types, with a guaranteed SLA of five minutes. We also maintain a 99.99% uptime SLA for our network infrastructure. In the event of a service outage, SLA credits are issued based on duration: up to 6 hours = 7 days prorated credit, over 6 hours = 14 days prorated credit. Three outages within any 60-day period grant the right to terminate without penalty.

Yes. CoreTech provides 24/7/365 technical support through our Security Operations Center (SOC) with strict SLA-backed response times: Critical issues (active DDoS attacks, service outages) receive a response within 10 minutes; Major issues (partial degradation, configuration) within 1 hour; Minor issues within 1 business day. Support is available via email ([email protected]), dedicated Slack channels for each customer, and direct phone line (+90 501 075 60 08). For clients under active attack, use the "Under Attack?" button for immediate emergency assistance.

Yes. CoreTech's DDoS Mitigation Service adheres to stringent industry security standards and data protection regulations. We maintain compliance with relevant telecommunications and cybersecurity regulations across our operating regions. All customer traffic data processed through our scrubbing centers is handled according to our privacy policy and applicable data protection laws.

Yes, CoreTech offers technical demonstrations and proof-of-concept deployments for qualified prospects. Our team will walk you through the technology, show you real-time traffic analysis dashboards, and can arrange a live simulation of attack mitigation. Contact us through the form on our Contact page or call us directly to schedule a demo session.