Service Delivery & Activation Policy

1. Digital Services Only

All services sold by CORETECH BİLİŞİM HİZMETLERİ SANAYİ TİCARET LİMİTED ŞİRKETİ ("CoreTech") are digital services: DDoS mitigation, traffic scrubbing, network protection, detection software subscriptions, API access, and related technical support. No physical goods are sold and nothing is shipped. There is no cargo, courier, or postal delivery, and no shipping fee is charged.

2. How Services Are Delivered

Services are delivered electronically through our network and the CoreTech Client Portal (portal.coretech.network). Depending on the service, delivery consists of one or more of the following:

• Enabling protection for the customer's IP prefixes on CoreTech's mitigation platform.
• Establishing BGP sessions, GRE/IPIP tunnels, or cross-connects as described in the Order Form.
• Activating features, licenses, API keys, and dashboards in the Client Portal.

3. Activation After Payment

A service is activated only after its payment is confirmed. Card payments made through our payment provider PayTR are confirmed automatically, and the related invoice is marked as paid in the Client Portal as soon as the confirmation is received.

Where activation depends on information or action from the customer (for example a Letter of Authorization, IRR/RPKI records, or router configuration), the timeframe starts once that information is received.

4. How You Are Notified

• Email: a payment confirmation is sent to the billing email of the account as soon as payment is confirmed, and an activation notice is sent when the service is live.
• Client Portal: the invoice status changes to Paid, and the service status and its details are shown on the Services page of the portal.

5. Delays

If a service is not active within the timeframe above, contact us at [email protected] or open a ticket in the Client Portal. If we cannot deliver a paid service, you may cancel it and receive a full refund as described in our Cancellation & Refund Policy.

6. Contact